FAQ and download center
We have compiled the most frequently asked questions (FAQ) and grouped them by topic. Here you will find answers on the topics of reservation and moving in, rent and living as well as termination and moving out.
In the download center you will find all the forms and applications you need for a tenancy. From registering as a new tenant to damage reports or repair orders to extending or terminating your lease. The energy performance certificates for the individual buildings can also be downloaded here.
We answer many questions, that have reached us by e-mail so far. Please make our work easier and read our FAQs first, before writing to us.
FAQ´s – Reservation and moving in
Our student residences are available as accommodation for students, trainees and interns. For the contract documents, we therefore require a corresponding certificate from the educational institution (certificate of enrollment, certificate of training or internship).
In addition, we also rent some apartments to young professionals.
You can find more detailed information in our occupancy policy.
The minimum rental period is generally 7 months. A shorter rental period is possible in exceptional cases, but not in the Ernst-Reuter-Haus.
All our apartments have their own bathroom and mini kitchen. Residents of single rooms have a shared kitchen, shower and toilet. You can find more detailed information on the subpages of our houses.
The monthly rent depends on the size, location and equipment of the apartment/room.
The following services are included in the rent:
- Electricity, heating, water and change of bed linen on a monthly basis.
- Except broadcasting fee, which has to be paid separately >>>Info<<<
Yes, the deposit is 2 months rent.
FAQ´s – Rental period
A laundry center with modern washing machines and dryers is located in each of our residence halls.
You can find information about this on the page “our houses”.
If you would like to book cleaning services for your apartment, you can contact the service points.
You can find information like this in the information box in the foyer of your dormitory.
You have the possibility to transfer the rent, to set up a standing order or to have the rent debited from your account by direct debit.
Please indicate EDV-Nr. + tenant number for the purpose of payment.
Account details for the student residences Ernst-Reuter-Haus, Walter-May-Haus, Paul-Hertz-Haus and Keithstraße
IBAN: DE72 3702 0500 0003 1232 06
Bank für Sozialwirtschaft AG
Account details for the student dormitories Alfred-Jung-Straße 12 and 14, Brunnenstraße and Hanielweg
IBAN: DE50 3702 0500 0003 1232 14
Bank für Sozialwirtschaft AG
The rent payment must be received on our account no later than the 03rd working day of the month.
Finance and Accounting: firstname.lastname@example.org
If there are any problems in your apartment/room, such as a broken refrigerator, a clogged toilet, power outage, etc., please contact the service points.
FAQ´s – Cancellation and moving out
Lease agreements in which no fixed end of the lease has been agreed can usually be terminated after 6 months with a notice period of 6 weeks to the 15th or to the end of a month.
The cancellation must be made in writing. You can obtain a form prepared by us for this purpose from the customer service at our service points in Ernst-Reuter-Haus or Alfred-Jung-Straße 14 and at the end of this page under Download Center.
You will receive an appointment from the service points for the preliminary acceptance. If you are unable to keep the appointment, please contact us immediately to arrange a new appointment.
The apartment/room must be cleaned before returning it. The garbage must be disposed of properly.
The deposit will be refunded at the earliest 3 months after the end of the lease. If you close your account in Germany, you must tell us your foreign account to which we should transfer the deposit.
If you still have questions, please contact us by e-mail. We ask for your understanding that we only answer questions that are not included in the FAQs.