Our team

We want to help you make your stay with us as smooth as possible. This way you can fully concentrate on your studies, your training or your job and enjoy life in Berlin. Therefore, please always contact the responsible service team. This is the only way we can really help you.


We are responsible for

  • Conclusion of rental agreements
  • Extension of lease contracts
  • Removals


T +49 30 491022-232

Office hours
Mon-Thu 9.00-11.00, 13.00-15:.00
Fri 9.00-11.00

Questions | Problems | Payments

We are responsible for

  • Rent payment
  • Reminder
  • Deposit

  • General questions
  • Forwarding written communications to the administration
  • Orders for the kitchen starter package
  • Damage reports
  • Emergency door opening

Opening hours

7 a.m. to 5 p.m.
(or schedule an individual appointment in the relevant house)

From 5 p.m. to 7 a.m., the security service is on site.
Concerns can only be clarified during the day, as the security service
does not accept letters or keys.

Service-Point Wedding

  • Ernst-Reuter-Haus
  • Walter-May-Haus
  • Paul-Hertz-Haus
  • Haus Brunnenstraße

T  +49 30 491022-252

Triftstraße 67
13353 Berlin

Service-Point Lichtenberg

  • Häuser Alfred-Jung-Straße
  • Haus Keithstraße
  • Haus Hanielweg

T  +49 30 491022-292

Alfred-Jung-Straße 14
10369 Berlin

Rent payments hotline

Due to the introduction of new software at the Bürgermeister-Reuter-Stiftung, there have unfortunately been repeated problems with bookings and payments for the monthly rent receivables in recent months.

Many of our tenants have therefore received an e-mail from us with an overview of your payments to date. Each recipient should check whether the information provided therein is correct and transfer any outstanding amounts within 5 working days of receipt of the letter to the account indicated, stating the tenant number / debtor no. and apartment no.

If you have any questions about your rental account, you can contact the hotline by e-mail or telephone.



T +49 30 491022-333

Office hours
Mon-Fri 10.00-12.00