Our team responsibilities

We want to help you to effortlessly organize your stay in our accommodations or student residences. This allows you to stay focused on your studies, training or job and enjoy Berlin.

The rental team is the right place for you if you have questions about the lease. Also, if you want to move to another apartment or sublet your apartment, you are at the right place.

If you have any questions or problems regarding the apartments or rooms in the student residences, you can contact one of the two service points in person, by phone or by e-mail. You can find them in our student residences Ernst-Reuter-Haus and Alfred-Jung-Straße. Here you can, for example, have packages delivered and receive important forms concerning your stay in one of our apartments or rooms.

Our accounting team is responsible for rent payments, reminders and deposits.


We are responsible for

  • Conclusion of rental agreements
  • Extension of lease contracts
  • Removals
  • Subletting


T +49 30 491022-0


We are responsible for

  • General questions
  • Forwarding written communications to the administration
  • Orders for the kitchen starter package
  • Reception of mail/parcels
  • Damage reports

Opening hours

7 a.m. to 7 p.m.
(or schedule an individual appointment in the relevant house)

Service-Point Wedding

  • Ernst-Reuter-Haus
  • Walter-May-Haus
  • Paul-Hertz-Haus
  • Haus Brunnenstraße

T  +49 30 491022-252

Service-Point Lichtenberg

  • Häuser Alfred-Jung-Straße
  • Haus Keithstraße
  • Haus Hanielweg

T  +49 30 491022-292


We are responsible for

• Rental payment
• Reminder
• Deposit

Financial Team