Our team responsibilities

We want to keep your stay with us as hassle-free as possible. So you can fully concentrate on your studies, training or your job and enjoy life in Berlin.

The rental team is the right contact for you if you have questions about the rental contract. Even if you want to move to another apartment or sublet your apartment, you are at the right place. The rental team also takes care of the issues of rent payment, reminders or deposits.

Our two service points will help you with questions and problems regarding the apartments and rooms in the student residences. They are located in the student residences Ernst-Reuter-Haus and Alfred-Jung-Straße. Here you can, for example, have packages delivered and receive important forms for your stay.

Rent | Payments

We are responsible for

  • Conclusion of rental agreements
  • Extension of lease contracts
  • Removals
  • Subletting
  • Rent payment
  • Reminder
  • Deposit


T +49 30 491022-232

Office hours:
Mon-Thu 9:00-11:00, 13:00-15:00
Fri 9:00-11:00

Rent payments hotline

Due to the introduction of new software at the Bürgermeister-Reuter-Stiftung, there have unfortunately been repeated problems with bookings and payments for the monthly rent receivables in recent months.

Many of our tenants will therefore receive an e-mail from us in the next few days with an overview of your payments to date. Each recipient should check whether the information provided therein is correct and transfer any outstanding amounts within 5 working days of receipt of the letter to the account indicated, stating the tenant number / debtor no. and apartment no.

If you have any questions about your rental account, you can contact the hotline by e-mail or telephone.



T +49 30 491022-333

Office hours
Mon-Fri 10.00-12.00 a.m.

Questions | Problems

We are responsible for

  • General questions
  • Forwarding written communications to the administration
  • Orders for the kitchen starter package
  • Reception of mail/parcels
  • Damage reports

Opening hours

7 a.m. to 7 p.m.
(or schedule an individual appointment in the relevant house)

Service-Point Wedding

  • Ernst-Reuter-Haus
  • Walter-May-Haus
  • Paul-Hertz-Haus
  • Haus Brunnenstraße

T  +49 30 491022-252

Triftstraße 67
13353 Berlin

Service-Point Lichtenberg

  • Häuser Alfred-Jung-Straße
  • Haus Keithstraße
  • Haus Hanielweg

T  +49 30 491022-292

Alfred-Jung-Straße 14
10369 Berlin