FAQ and download center
We’ve collected all frequently asked questions (FAQ) and put them into sections. Your study or training is starting soon and you need a suitable room or apartment? Then you will find all answers in section reservation and moving in or rent and living. When your stay in Berlin is almost over, you can get information in the section cancellation and moving out.
In our download center, you will find all documents and applications concerning your lease. Signing up as a new tenant, reporting damages or requesting repair, extending your lease or terminating it. You will also find the energy certificate of our houses there.
We’re answering the most common
questions about application, rent, deposit,
registration laws, tenancy termination.
Center
You can find our forms and applications here.
FAQ
Many questions, that so far have reached us by e-mail, have already been answered in the FAQ section. Please make our work easier and read first through our FAQs before you write to us directly.
FAQ´s – Reservation and moving in
Our residences are accommodations for students, apprentices and trainees from Berlin. Therefore, we need some certificate of your school/training (matriculation, apprenticeship or internship certificate).
The minimum rental period is generally 7 months. In exceptional cases, a shorter rental period is possible, but not at the Ernst-Reuter-Haus. There the minimum rental period is 6 months.
All our apartments have a private bathroom and a kitchenette. Residents of single rooms have to share the kitchen, shower and toilet with other residents. For specific information, please check out the sub-pages of our houses.
The monthly rent depends on size, location and equipment of the apartment/room.
The following services are included in the rent:
Electricity, heating, water and linen change on a monthly basis
Except broadcasting fee, which is to be paid separately >>>Info<<<
Yes, the deposit is 2 months rent.
FAQ´s – Rental period
In each of our residences, there is a laundry center with modern washing machines and dryers.
You can find information about it at „our houses“ on our homepage.
These and similar information you will find in our info boxes in the lobby oft your respective building.
The rental payment must be received no later than the third day of the month on our account.
Finance and accounting
E-Mail: debitoren@brst.de
Tel.: +49 (0)30 49 10 22-0
Should a problem arise, like a broken refrigerator, a toilet doesn’t work or an electrical shortage, etc. please get in touch with the customer service or the service points in the Alfred-Jung-Straße 14 or Ernst-Reuter-Haus.
FAQ´s – Cancellation and moving out
Leases with no fix end date, can be terminated usually after 6 months, with 6 weeks notice at the 15. or at the end of the month.
The termination must be in written form. You can get the cancellation from our customer service at our service points in the Ernst-Reuter-Haus, the Alfred-Jung-Straße 14 and on the >>>Infopoint_Form_center
You will get an appointment from our customer service for the purpose of pre-inspection. If you can’t make it to the appointment, please contact the customer service immediately to schedule a new one.
The apartment/room should be cleaned before being returned. The garbage should be disposed properly.
The deposit is not paid before the end of 9 weeks after termination of the lease to the account you specified. If you close your account in Germany, you´ll have to give us your foreign account information.
More questions?
If you still have questions about the rental contract at Home in Berlin, please use the given e-mail address to contact us. Please understand that the staff of our rental team only responds to questions that are not included in the FAQs.
E-Mail: vermietung@brst.de