FAQ and download center

We’ve collected all frequently asked questions (FAQ) and put them into sections. Your study or training is starting soon and you need a suitable room or apartment? Then you will find all answers in section reservation and moving in or rent and living. When your stay in Berlin is almost over, you can get information in the section cancellation and moving out.

In our download center, you will find all documents and applications concerning your lease. Signing up as a new tenant, reporting damages or requesting repair, extending your lease or terminating it. You will also find the energy certificate of our houses there.

FAQ

We’re answering the most common
questions about application, rent, deposit,
registration laws, tenancy termination.

Download-
Center

You can find our forms and applications here.

FAQ

Many questions, that so far have reached us by e-mail, have already been answered in the FAQ section. Please make our work easier and read first through our FAQs before you write to us directly.

FAQ´s – Reservation and moving in

1. How can I apply for renting an apartment/room?

Go to the home page and use the menu to get to “reservation request” and fill out the form step by step. With the button “send” in step 4 of the reservation request, your reservation will be sent to us.

Reservations from the 1st or the 16th of each month are possible as followed:

Rental from the 1st of the month: Reservation from the 4th of the month before, 03:00 p.m.
Rental from the 16th of the month: Reservation from the 19th of the month before, 03:00 p.m.

2. Which condition is tied to the rental of an apartment/room?

Our residences are accommodations for students, apprentices and trainees from Berlin. Therefore, we need some certificate of your school/training (matriculation, apprenticeship or internship certificate).

3. Is there a minimum stay?

The minimum rental period is generally 7 months. In exceptional cases, a shorter rental period is possible, but not at the Ernst-Reuter-Haus. There the minimum rental period is 6 months.

4. How are the rooms equipped?

All our apartments have a private bathroom and a kitchenette. Residents of single rooms have to share the kitchen, shower and toilet with other residents. For specific information, please check out the sub-pages of our houses.

5. How is the rent determined and what services are included?

The monthly rent depends on size, location and equipment of the apartment/room.

The following services are included in the rent:

Electricity, heating, water and linen change on a monthly basis

Except broadcasting fee, which is to be paid separately >>>Info<<<

6. Do I make a deposit and how much is it?

Yes, the deposit is 2 months rent.

7. When is the deposit and the first month’s rent due?

If the reservation is accepted by us, you will receive an email with a link to pay the security deposit and the first rent.

The following payment methods are available:

Visa/Mastercard
Paypal
Direct Debit (only in connection with a domestic account)

FAQ´s – Rental period

8. Registration and unsubscribing – important note for the Berlin Notification Act!

Every inhabitant of a city or municipality is legally obliged to register at the responsible residents’ registration office and, if necessary, to deregister again. Please register with the Bürgeramt (Citizens’ Registration Office) within 14 days of moving in. If you do not move into a new apartment in Germany after you have moved out, you are also obliged to deregister at the Citizens’ Registration Office within 2 weeks of moving out.

You will receive a certificate for this from us when you sign the rental agreement or when you move out, if you wish.

9. Where can I do my laundry?

In each of our residences, there is a laundry center with modern washing machines and dryers.

10. What other services can I use during my stay?

You can find information about it at „our houses“ on our homepage.

11. When and where does the change of bedding take place?

These and similar information you will find in our info boxes in the lobby oft your respective building.

12. Where can I get a kitchen starter package and how much does it cost?

For tenants who do not have the possibility to bring kitchen supplies, we offer a kitchen starter package for sale. Kitchen packages are getting sold in the following properties: Brunnenstraße, Keithstraße, Ernst-Reuter-Haus, Walter-May-Haus and Hanielweg.

The kitchen starter package includes:

Cutlery set 2 pcs. each (knife, fork, tablespoon, teaspoon), kitchen knife set, crockery set (dinner and breakfast plate), glasses set, bowl set, small and large chopping board, coffee mug set, pot set, frying pan, spatula set, box with lid, hygiene starter set

for 65,60 EUR

You can order the kitchen starter package directly from customer service. Purchase is on account.

13. Are there parking lots?

With the exception of the student residence in the Keithstraße, all our residences have their own parking spaces. Check availability on arrival if necessary.

Residents of the building at Keithstraße can rent a parking space in the adjacent parking garage. If this is the case, ask us for the contact.

14. How and on what account can I pay my rent?

You have the possibility to transfer the rent to our account, to set up a standing order or to have a direct debit from your account.
As reason for payment please put your EDV-No. and tenant number to specify.

Tenants of the student residences Ernst-Reuter-Haus, Walter-May-Haus, Paul-Hertz-Haus, Keithstraße and Alfred-Jung-Straße please transfer the rent to the account of the Bürgermeister-Reuter-Stiftung.

Our bank account information:
Bürgermeister-Reuter-Stiftung
IBAN: DE68 1002 0500 0003 1232 06
BIC: BFSWDE33BER
Bank für Sozialwirtschaft AG

Tenants of the student residences Alfred-Jung-Straße 12 and 14 please transfer the rent to the account of the Bürgermeister-Reuter-Stiftung.

Our bank account information:
Bürgermeister-Reuter-Stiftung
IBAN: DE46 1002 0500 0003 1232 14
BIC: BFSWDE33BER
Bank für Sozialwirtschaft AG

Tenants of the student residences Brunnenstraße and Hanielweg please transfer the rent to the account of the Bürgermeister Reuter Soziale Dienste gGmbH.

Our bank account information:
Bürgermeister Reuter Soziale Dienste gGmbH
IBAN: DE17 1002 0500 0001 1881 01
BIC: BFSWDE33BER
Bank für Sozialwirtschaft AG

15. When should the rent be paid?

The rental payment must be received no later than the third day of the month on our account.

16. Who do I turn to if I have received a reminder of payment?

Finance and accounting
E-Mail: debitoren@brst.de
Tel.: +49 (0)30 49 10 22-0

17. I have a problem with my internet connection, who can I turn to?

From time to time problems occur with a slow internet connection. The cause of this issue is often the simultaneous use of the Wi-Fi by several tenants. This is usually the case in the evening and on weekends.

In case of other issues with the internet, first check the FAQs at www.house-of-nations.de/infopoint/form-center.

There you will find solutions for the most common problems which can occur when using a public spot. If the issue persist, please complete the checklist contained in the FAQs and the WLAN questionnaire and contact the customer service.

Your request will then be forwarded to IT Support.

18. Do I pay broadcasting fees (GEZ) as a tenant?

Wether you live on your own, in a shared flat or in a student hall – the licence fee is only paid once per residence.

For more information click here>>>

19. Who do I turn to if I have a problem with my room/apartment?

Should a problem arise, like a broken refrigerator, a toilet doesn’t work or an electrical shortage, etc. please get in touch with the customer service or the service points in the Alfred-Jung-Straße 14 or Ernst-Reuter-Haus.

20. What can I do if I am not pleased with the behavior of my neighbor?

Please let us know about your troubles in writing. Give the reason for your trouble, when it has happened, your EDV number, and if applicable, the name of your neighbor. And please don´t forget to give us your own information.

In the case of noise disturbance, please make a journal of it for 3-4 days with information about the disturbance.

FAQ´s – Cancellation and moving out

21. Until what date may I cancel my reservation?

You may cancel your reservation free of charge until the scheduled start of your contract.

In case you have already paid your deposit and rent in advance, we will refund the full amount after receiving notification of the recipient account.

Please note: we cannot cover any transaction fees that may be charged for the return.

22. Which deadline do I have to keep in mind for the termination of my rental contract?

Leases with no fix end date, can be terminated usually after 6 months, with 6 weeks notice at the 15. or at the end of the month.

23. How can I terminate my agreement?

The termination must be in written form. You can get the cancellation from our customer service at our service points in the Ernst-Reuter-Haus, the Alfred-Jung-Straße 14 and on the >>>Infopoint_Form_center

24. What do I need to do when my move out date is coming up?

You will get an appointment from our customer service for the purpose of pre-inspection. If you can’t make it to the appointment, please contact the customer service immediately to schedule a new one.

25. What do I have to keep in mind when I move out?

The apartment/room should be cleaned before being returned. The garbage should be disposed properly.

26. When will the deposit be returned?

The deposit is not paid before the end of 9 weeks after termination of the lease to the account you specified. If you close your account in Germany, you´ll have to give us your foreign account information.